Privacy Policy

Onesto Health (“Onesto Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, scheduling links, communications, and related services.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or contact us online.

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service interests

  • Questions or message details

  • Appointment requests or scheduling information

  • Any information you choose to submit through our website forms, email, phone, or online booking tools

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, pages visited, general location data, IP address, and website usage information.

2. Health Information

Onesto Health is a healthcare practice. If you submit health-related information through our website, booking platform, intake forms, patient portal, or direct communications, that information may be considered protected health information under applicable healthcare privacy laws.

Please avoid submitting urgent medical concerns through the website contact form. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

For patient-specific medical information, care instructions, treatment plans, records, and provider communications, please use the secure communication methods provided by Onesto Health.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries

  • Schedule or manage appointments

  • Provide requested information about our services

  • Communicate with you about care, scheduling, or administrative needs

  • Improve our website and user experience

  • Maintain business records

  • Comply with legal, regulatory, and professional obligations

  • Protect the security and integrity of our website and services

4. Website Forms and Online Booking

Our website may include contact forms, appointment links, or third-party booking tools. Information submitted through these tools may be used to respond to your inquiry, schedule appointments, and support your care experience.

Please review the privacy practices of any third-party platforms used for scheduling, intake, payment, or communication, as those platforms may collect and process information according to their own policies.

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to help us understand website traffic, improve performance, and enhance the user experience.

Cookies are small files placed on your device that help websites function properly and gather usage information. You can typically adjust your browser settings to block or delete cookies, though some website features may not function properly without them.

6. How We Share Information

We do not sell your personal information.

We may share information only when necessary, such as:

  • With service providers who help operate our website, scheduling, communication, payment, or business systems

  • With healthcare-related vendors or platforms used to support patient care

  • When required by law, regulation, subpoena, court order, or legal process

  • To protect the rights, safety, property, or security of Onesto Health, our patients, website visitors, or others

  • With your consent or at your direction

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, or loss. However, no website, email system, or electronic transmission is completely secure. You should use caution when submitting sensitive information online or by email.

8. Email and Text Communications

If you contact us by email, text message, or through a website form, we may respond using the contact information you provide.

Please understand that standard email and text messaging may not be fully secure. For sensitive health information, we may direct you to a secure patient portal, intake system, or other secure communication method.

9. Links to Other Websites

Our website may include links to third-party websites, booking platforms, payment processors, social media pages, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children through our website. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

11. Your Choices

You may contact us to request updates or corrections to personal information you have submitted through the website. You may also unsubscribe from marketing emails, if applicable, by following the unsubscribe link included in those messages or contacting us directly.

Patient medical records, protected health information, and related rights may be governed by applicable healthcare privacy laws and Onesto Health’s patient privacy practices.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Onesto Health
Email: info@onestohealth.com
Phone: 682-310-5651
Mailing Address: 600 W. 6th St., Fourth Floor #1035, Fort Worth, TX 76102